• In one month: We guarantee to return & exchange if our product have quality problems (except problems caused by wrong operation).
• In one year: Free for repair (not including delivery-back freight for operation-related issues).
• After one year: Replacement parts and round-trip freight will be charged at cost.
• Maintenance: We supply timeless maintenance service and technical support for all products.
1. How long does it take for you to usually ship?
Generally, our goods are in stock and will be shipped within 7 working days after receiving payment. For items not in stock, delivery time depends on the actual production situation.
2. Do you provide samples and are they free?
We provide samples; however, there is a charge for sample fees and related costs.
3. What shipping methods do you use?
We typically use express door-to-door services such as DHL, Fedex, and UPS. We also welcome your own preferred shipping methods.
4. What payment methods do you support?
We support multiple payment methods including Paypal, Western Union, Credit Card, and T/T.
5. Do your products meet international certification standards?
Yes, our products are CE and ISO certified, complying with international medical instrument safety and quality standards.
6. Do you provide customized services?
We offer customization for product sizes, packaging design, logos, and other specific requirements to meet your needs.