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Frequently Asked Questions
Can I request a sample order?
Yes, we welcome sample orders for testing and quality checking. Mixed samples are acceptable.
What is the typical lead time?
Sample preparation usually takes 3-5 days. For mass production, the lead time will be confirmed based on the order volume.
Do you offer customization services?
Yes, we accept customized orders. We have a complete design department and high-precision CNC machines to meet specific requirements.
What are the shipping options?
We primarily ship via DHL, UPS, FedEx, or TNT. Delivery typically takes 3-5 days with professional handling for smooth customs clearance.
How can I place an order?
Please provide your requirements to receive a quote. Once samples are confirmed and a deposit is placed, we will arrange production.
What is the product warranty?
We offer a 3-year warranty on our orthopedic medical products to ensure long-term reliability.