Frequently Asked Questions
What payment methods are accepted?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week if the goods are in stock. For non-stock items, delivery typically ranges from 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
Do you handle customs and taxes for international shipping?
We offer two options: 1. International express (FedEx/DHL) for clients with import experience. 2. A full-service route where our company handles customs and taxes, delivering directly to your door (available for specific regions like Mexico).
Is there a tax-free threshold for shipping to the United States?
For shipments to the United States valued at less than $600, there is typically no import tax applicable.