Frequently Asked Questions
What are the available payment methods?
We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are your delivery terms?
Delivery options include DHL, FEDEX, TNT, UPS, ARAMEX, EMS, and other international carriers.
How long is the delivery lead time?
Standard stock items take approximately one week. Non-stock items require 15-30 days depending on the order quantity.
What is the warranty period for your products?
We provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
Do you provide DDP services for Mexico?
Yes, we offer customs-cleared, door-to-door delivery for clients without import experience in Mexico.
How do you handle shipping to the United States?
Shipments sent directly to the United States valued under $600 are generally tax-free.