❓ Frequently Asked Questions
What are the available payment methods?
We support multiple payment methods including T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services via major platforms.
What are your standard delivery terms?
We primarily ship through international express services such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure fast and safe delivery.
How long is the delivery lead time?
Generally, it takes about one week if the goods are in stock. For items not in stock, the lead time is typically 15-30 days, depending on the order quantity.
What is the warranty period for your products?
We provide a 1-year warranty on our instruments. Please note that wearing parts like drill bits and screwdrivers are excluded from the warranty.
Do you handle customs and door-to-door delivery for international orders?
Yes, we offer flexible solutions. If you have import experience, we ship via standard express. If not, our company can handle customs clearance and taxes to deliver directly to your door in many regions.
Are your products certified for medical use?
Yes, our products carry major international certifications including CE, FDA, and ISO13485, ensuring they meet strict global medical standards.