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Frequently Asked Questions
Q1: What payment methods are available?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Q2: What are your shipping and delivery terms?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3: How long is the typical delivery time?
For in-stock items, it generally takes about one week. For non-stock items, delivery is between 15-30 days depending on the order quantity.
Q4: Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5: How do you handle customs clearance for international orders?
If you have import experience, we ship via standard international express. For clients without import experience, we can provide solutions that include handling customs and taxes for direct door-to-door delivery.
Q6: Are there tax-free options for specific regions?
Shipments to certain regions like the United States may be tax-exempt if the value is under a specific threshold (e.g., $600). Contact us for specific regional shipping details.