❓ Frequently Asked Questions
Q1: Do you have ISO 9001 or ISO 13485?
A: Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
Q2: What is your standard shipping mode?
A: Normally we send through DHL express or other post services upon request from clients.
Q3: What is the estimated delivery time?
A: Generally it is 15-30 days if the goods are in stock. For items not in stock, it takes 30-60 days depending on the order quantity.
Q4: Do you provide product samples?
A: Yes, we can offer samples, but they are provided at an extra price.
Q5: What is your return policy for products?
A: For any defective goods, please provide photos for confirmation. Once verified, we will arrange a replacement.
Q6: Can you provide customized packaging?
A: Yes, we offer customized packing design services to meet specific requirements for implants and instruments.
Nipa Orthopedic Implants
