Frequently Asked Questions
What is your payment method?
T/T, Western Union, Money Gram, and PayPal are all accepted.
What are your terms of delivery?
We use reliable carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How about your delivery time?
Generally, it takes about one week if the goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Does your product have a warranty period?
We provide a 1-year warranty. Note that wearing parts like drill bits and screwdrivers are excluded.
Are the products supplied in sterile packaging?
Yes, all anchors and sutures are packed in specialized plastic sterile bags to ensure medical safety.
Can you provide samples for testing?
Yes, samples are available. Please contact our support team to discuss the specific requirements for your evaluation.