Frequently Asked Questions
Are you ISO certified?
Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
What are the shipping modes and charges?
Normally we send through DHL express, UPS, or FedEx. Charges depend on the destination and weight of the order.
What is the typical delivery time?
Generally it is 15-30 days if the goods are in stock. For large or custom orders not in stock, it takes 30-60 days.
Do you provide product samples?
Yes, we can offer samples for evaluation, though there is an extra charge for sample units.
What is your return policy?
For any defective goods, please provide photo evidence for confirmation, and we will provide a replacement.
Is OEM/ODM service available?
Yes, we provide professional OEM and ODM services to meet specific clinical requirements.